NHS Friends and Family Test (FFT)
Last Updated: Thursday, 15 October 2026Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | July 2026 | August 2026 | September 2026 |
| 1. Very Good | 57 | 19 | 58 |
| 2. Good | 10 | 2 | 10 |
| 3. Neither good nor poor | 7 | 1 | 6 |
| 4. Poor | 4 | 0 | 5 |
| 5. Very Poor | 4 | 1 | 5 |
| 6 Don’t know | 0 | 2 | 1 |
| Summary Scores | |||
| Positive | 82% | 84% | 80% |
| Negative | 10% | 4% | 12% |
| Neutral | 8% | 12% | 8% |
Comments received from Friends and Family test feedback
Below is a selection of comments received in recent friends and family test feedback:
- 'The nurse was so helpful and listened to everything I told her so nice I felt at ease straight away and she gave me some good words of advice.'
- 'I was greeted by the nurse practitioner who was very friendly. I was dealt with in a professional manner and received excellent advice and treated for my symptoms. Overall a happy patient.'
- 'Doctor listening to my concerns and was very informative...appointment was on time and I did not feel hurried'
- 'Doctor was lovely'
- 'The doctor was lovely and reassuring'
- 'Reception staff were lovely and very helpful, gave me phone numbers to people I need to contact, Dr was very thorough and listened to what I had to say, he was great with my daughter and made her feel comfortable'
- 'The nurse was very patient with me and listened'
- 'Very helpful'
- 'Friendly and helpful'
Improvements made from Friends and Family test feedback:
We have made a number of improvements from feedback that we have received:
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- You shared that you wanted better communication in relation to your GP Practice. We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice. You can view the latest edition here.
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You shared that you were unsure how to access online services on the practice website. We have created step-by-step guides on how to access online services through the practice website, which is available on your practice website or as a printed copy in your practice. You can view the guide here.