NHS Friends and Family Test (FFT)

Last Updated: Tuesday, 10 March 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	February 2026	January  2026	December  2025
1. Very Good	93	96	72
2. Good	18	18	15
3. Neither good nor poor	2	5	1
4. Poor	7	4	0
5. Very Poor	8	5	8
6 Don’t know	0	0	0
Summary Scores
Positive	87%	89%	91%
Negative	12%	7%	8%
Neutral	1%	4%	1%

Comments received from Friends and Family test feedback

Below is a selection of comments received in recent friends and family test feedback:

• • 'I was seen promptly on time by a professional confident trained nurse .All my needs were met I was made comfortable.'
  • 'My daughter was treated as the young adult that she is and given respect/dignity throughout consultation.'
  • 'Appointment was on time and doctor was very helpful.'
  • 'My daughter has learning difficulties, the lady we saw was very considerate, she took time to understand her.'
  • 'The Nurse was exceptionally professional and thorough. When asked questions the replies were excellent , knowledgeable and precise. The Nurse did follow
    up within the next hour again with precise detail and instructions.'
  • 'I found the Doctor very helpful and he explained everything I needed to know.'
  • 'Smiley service by lady on front desk, very helpful and understanding doctor.'

Improvements made from Friends and Family test feedback:

We have made a number of improvements from feedback that we have received:

• • You shared that you wanted better communication in relation to your GP Practice.  We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice.  You can view the latest edition here:North Park - Patient Newsletter Final - December 2025

  • You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice:  You can view the guide here:north-park-how-to-access-online-services.pdf